Warranties, Returns & Policies

What is the House Copper & Cookware Privacy Policy?

A: So glad you asked! The short of it is we use your personal information only for providing the Site improvement and providing you with products. By using the Site, you agree to the collection and use of information in accordance with this policy.

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, especially in regards to comments made on the blog or purchase completion.

Like many site operations, we collect information that your browser sends whenever you visit our Site (“Log Data”). We do not sell, or share this information with anyone outside of House Copper Cookware. For a complete overview, download our Privacy Policy.


What is the House Copper and Cookware Shipping Policy?

Purchases are processed and shipped from our office in Wisconsin, and should arrive within fourteen business days from receipt of your order (please do not count the day the order is made or Saturdays, Sundays and holidays against the 14 days – we don’t work weekends so we can hang with our kids!).

We are a small family owned and operated business and hand-make and hand-inspect every item that goes out. Standard shipping charges are based on the merchandise total charge and weight and distance for each delivery address. Items shipped to a P.O. box will be sent via the U.S. Postal Service and delivery may take longer.

For an additional $30 per address, we can expedite delivery to most destinations so that the item(s) arrive within five business days from receipt of your order. We regret that this service is not available for some heavier items, out-of-stock items, or items shipped outside the contiguous 48 states.

At this time, House Copper and Cookware cannot ship internationally.


What are the Terms & Conditions of the House Copper & Cookware website?

If you’ve ever read the Terms & Conditions of any website, you know it’s a long answer. These Terms & Conditions apply to the website located at www.housecopper.com and all other sites, mobile sites, services, applications, platforms, and tools where these Terms & Conditions appear or are linked (collectively, the “Site”). Click through to read our Terms & Conditions in their entirety.


Not that I’d ever want to use it, but does House Copper and Cookware have a return policy?

A: Yes.  House Copper & Cookware LLC works very hard to ensure your kitchenware pieces are made well. Each piece is hand-inspected when it arrives from the local artisans, and we try to make sure your purchase will ship safely. Upon receipt of your item(s), please inspect your package within two (2) days and contact us at housecopper@gmail.com if there is any damage.

You may return your purchase within ten (10) days of receipt of the product for a refund of the product value if the return meets our requirements. An original receipt or gift receipt is required for all returns. Download the complete Return Policy for any further information.


Are there guidelines for the Review & Comments section of the blog?

What is this, the Wild West? Of course we have guidelines. You may not submit copyrighted images or other content unless you own the copyright to such content, or have the express authorization of the copyright owner to do so.

All submitted reviews/comments become the licensed property of House Copper. Your comments or review will be posted in five days or less. We’ll post your screen name and location with your text. If you choose to answer any profile questions, your responses will also be displayed with your comments/review. Any submissions that do not follow our Guidelines will not be posted. House Copper does not endorse, recommend or sponsor any guest product reviews, comments, ideas or advice.

House Copper reserves the right to not post a review or comment, or to remove an earliest-posted review/comment for any reason including if the comments or review contains any of the following:

Comments on competitive items, offers or websites or other reviews/comments visible on the page
2. Profanity, obscenities, spiteful remarks or other language not suitable for this forum
3. Political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam.”
4. Time-sensitive material (e.g. promotional tours, etc)
5. Single-word reviews
6. Phone numbers, email address, physical addresses, URLs, or other forms of contact information
7. Availability, price or alternative ordering information
8. Solicitations for helpful votes